2. Enhanced Chat Experience

While we are on the topic of client communication and how personal training software makes the process seamless, let's address why personal trainers still use external apps such as WhatsApp and emails.

The main reason behind this is that many personal training software do not have voice messaging and the option to attach files in their in-app messaging system.

This means, personal trainers can only send text messages, which is great but also inefficient and time consuming sometimes.

With FitBudd, personal trainers and their clients get an enhanced chat experience, contributing to a better customer experience in totality.

So, what all is possible? Keep reading to find out!

Send Audio Messages in Chat

For the times you want to share an update but are too lazy to type and calling is out of the question, audio messages will be there for the rescue!

Here's how you can share audio messages (a.k.a. voice notes):

1. Go to a client's chat. You will be able to locate the audio button on the bottom left, besides the typing space. On clicking the audio button, a pop-up will open to record the message.
2. Click on the microphone icon and start recording your voice message.
3. Click on the stop icon to stop the recording once done.
   NOTE: The maximum duration of the audio message is 90 seconds. 
4. Once the recording is done, you can either -

• Listen to the recording 
• Send it to the client
• Delete the recording to start over

5. The shared recording will appear in the chat section.

Send Short Videos and Documents in Chat

In the case of in-person training, guiding clients and giving certain instructions is quick and easy. But giving similar instructions may get tedious in the case of online training.

This is where videos and documents simplify the situation.

For instance, a situation where a client is not able to understand the right posture or form to perform an exercise. While you may have added guided tutorials in their fitness plan, sometimes further guidance is required. In this case, you can hop on a video call/live session with the client or simply send a video of yourself explaining how to perform that exercise.

The latter is undoubtedly quicker and can save time for both parties.

Similarly, you can have a bunch of files and videos in place that you can send to multiple clients over and over. These could include instructional manuals, motivational videos, pictures, etc.

Here's how you can access this feature:

1. Go to a client's chat. You will be able to locate the 'attach' option on the bottom left, besides the audio message option.
2. Upon clicking on this paperclip 'attach file' option, your file browser will open.
3. Now select the file you want to send and voila!

NOTE: Likewise, the audio, video, and other documents can be sent from the Client App as well.

Things to remember before using the Enhanced Chat Feature:

1. The maximum duration of the audio message is 90 seconds.
2. The size of the video to be shared should not be more than 16MB.
3. The size of the file to be shared should not be more than 5MB. 
4. Supported document types are: image/png, image/jpg, image/jpeg, video/mp4, video/mov, video/webm, video/ogg, video/quicktime, .doc, .docx, .xls, .xlsx, .pdf

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3. Add Personal Notes

A personal trainer software offers the ultimate online training business experience because it acts as an all-in-one platform for your personal training and client management requirements.

While exercise library and workout builder, nutrition planner, attendance tracking, client check-ins and progress photos collection, fitness assessments, payment processing, etc., are the main features of a personal trainer software, the little nuances are what contribute to making the training and management processes seamless.

One such small but a very helpful feature of the FitBudd Trainer Portal is the ability to 'Add Personal Notes'.

During personal training sessions, whether online or offline, or just while checking in with a client, a personal trainer has to make notes. Sometimes trainers make mental notes or simply use a pen and paper to jot down crucial details about a client.

With this product update, personal trainers can take down notes for a particular client right there on the Trainer Portal and refer to the notes whenever they want. The best part? These personal notes are truly a trainer's personal notes as they are not visible to the clients.

So feel free to scribble down essential notes, reminders, and anything else you'd like to remember for later.

Here's how you can add a personal note:

1. Sign in to the Trainer Portal and navigate to 'Clients' or 'Check-ins' on the main menu in the left panel.
2. Now, select a client to open their profile on the right.
3. Once the client profile opens up in the third panel, you will be able to see different categories below the client's name, such as onboarding, schedule, chats, and so on. One of the categories will be 'Notes'. Click on the same to continue.
4. On the bottom right side, there will be a blue '+' button. Click on it to add a new note.
5. Now all you have to do is type in whatever you want and hit 'Save' once done.

All your personal notes will get saved in this section. You can continue adding new notes and edit or delete past notes as per your convenience.

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